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Software Implementation Services

To help you and your business achieve the maximum functionality and effectiveness from your Opto Inventory & Manufacturing software, we offer five key service areas where we provide scoping and consulting services that allow you to be productive from day 1 with your new Opto Software purchase.

Managing complex manufacturing and business processes requires tailored software that is user friendly, easily implemented and allows for configuration to suit your business. Opto’s consulting service provides a support framework from initial evaluation through to ongoing support and beyond, ensuring that your software is working in sync with your staff and systems at all times.

Evaluate

Understanding your organisation and its processes is a fundamental step in Opto providing a best-fit software solution. Likewise, it is crucial that your personnel also provide input in selecting an appropriate software suite. Evaluate offers this initial fact-finding function.

• Initial conversation to understand your current issues and roadblocks
• Free personalised demonstration of Opto software options
• Gives your personnel an introductory understanding of Opto software
• Allows you to understand how Opto will streamline your business processes
• Identify unique workflows, reports and configuration requirements
• Helps us to better understand your unique business processes and workflows

Propose

Once we understand your organisation and its needs, Opto will select and propose a best-fit software solution. This allows us to collaboratively optimise the configuration of Opto.

• Detailed Proposal outlining the proposed solution
• All features and modules listed by line item providing 100% clarity
• Clear path forward and payment options
• Project schedule and suggested time frames to suit your resource availability

Implement

Under our Implementation service, we provide all the support necessary to help in merging the new software into your existing programs and processes. Configurations will be adjusted for optimum performance and integration.

• Install Opto on company server and set up of work stations
• Review current data and cleanse
• Import existing client, supplier, employee and work centre data
• Configure the system parameters to meet your requirements
• Create custom reports as defined in the Evaluate stage
• On-site ‘Go Live’ process and support to ensure you are productive from day 1

Train

Opto will train all relevant personnel in its basic and advanced functions. Our training service is conducted onsite and/or remotely with relevant users, providing indispensable in-house knowledge and lessening dependence on external help or troubleshooting support.

• Onsite/Remote training with relevant future users
• Tiered training levels (e.g. Basic, Supervisor, Admin, etc.)
• Train the trainer (1 on 1) or group, on-site and remote 

Support

Opto software is designed for complex manufacturing and operational processes – we understand that users will need troubleshooting and help desk support, especially in the early days. Our Support service is always on hand to help, whether you’re a new user or long-time client.

• Phone/email help desk support available 8:00-5:00 AEST
• Dial-in troubleshooting and support available
• Screen sharing support to quickly resolve issues
• Hassle-free software updates and upgrades
• In program help files, continually updated

All of the above is included in our annual support and maintenance contract which provides complete piece of mind and ensures that your software is always up to date and that you and your staff have access to our industry leading, Australian based, professional support team.

In addition to the 5 primary service areas we also offer a range of services for existing customers to ensure they remain informed and up to date with Opto and any new features and workflows that may assist your business. Some additional services that we can provide include:

• Additional training, available on premises or remotely via TeamViewer
• Tailored training for new staff members
• Retraining on certain features to maximise efficiencies
• Advanced feature training
• Scoping and consultation for additional services such as web tools, custom workflows or reconfiguration

Contact us today to discuss your requirements. 

Opto Services Infographic