To help you and your business achieve the maximum functionality and effectiveness from your Opto Inventory & Manufacturing software, we offer five key service areas where we provide scoping and consulting services that allow you to be productive from day 1 with your new Opto Software purchase.
Managing complex manufacturing and business processes requires tailored software that is user friendly, easily implemented and allows for configuration to suit your business. Opto’s consulting service provides a support framework from initial evaluation through to ongoing support and beyond, ensuring that your software is working in sync with your staff and systems at all times.
Understanding your organisation and its processes is a fundamental step in Opto providing a best-fit software solution. Likewise, it is crucial that your personnel also provide input in selecting an appropriate software suite. Evaluate offers this initial fact-finding function.
Once we understand your organisation and its needs, Opto will select and propose a best-fit software solution. This allows us to collaboratively optimise the configuration of Opto.
Under our Implementation service, we provide all the support necessary to help in merging the new software into your existing programs and processes. Configurations will be adjusted for optimum performance and integration.
Opto will train all relevant personnel in its basic and advanced functions. Our training service is conducted onsite and/or remotely with relevant users, providing indispensable in-house knowledge and lessening dependence on external help or troubleshooting support.
• Onsite/Remote training with relevant future users
• Tiered training levels (e.g. Basic, Supervisor, Admin, etc.)
• Train the trainer (1 on 1) or group, on-site and remote
Opto software is designed for complex manufacturing and operational processes – we understand that users will need troubleshooting and help desk support, especially in the early days. Our Support service is always on hand to help, whether you’re a new user or long-time client.
• Phone/email help desk support available 8:00-5:00 AEST
• Dial-in troubleshooting and support available
• Screen sharing support to quickly resolve issues
• Hassle-free software updates and upgrades
• In program help files, continually updated
All of the above is included in our annual support and maintenance contract which provides complete piece of mind and ensures that your software is always up to date and that you and your staff have access to our industry leading, Australian based, professional support team.
In addition to the 5 primary service areas we also offer a range of services for existing customers to ensure they remain informed and up to date with Opto and any new features and workflows that may assist your business. Some additional services that we can provide include: