About Contact australian flag (07) 3390 3657
Opto logo
Products ▾

Managing Inventory with Accuracy. Advanced Inventory and Distribution Process Control.

Job shop Processes, all in one. From Quoting through to Despatch and Invoicing, Manage your Job Shop Processes in one place at one time.

Your Business Improved. Drive Growth and Opportunity with Advanced Inventory, Manufacturing and Sales Control.

Add-on products

Ecommerce Logistics Laser Mobile

Compare products in more detail

Compare Products
MENUMENU
  • Features
  • Integrations
  • Services
  • Testimonials
  • Resources
    • Subscription Package
    • Downloads
    • FAQ's
    • Blog
Opto software logo
Opto
  • Opto Inventory
  • Opto Manufacturing Software
  • Opto Enterprise (ERP)
  • Compare Products

FAQ’s

 

When it comes to Software, there are often many questions, both directly and indirectly related to our product and/or support and installation. We have attempted to answer the most common questions that we are asked on this page and have arranged them into categories so you can find the answers you are looking for faster. We will be adding Opto FAQ’s to this page on a regular basis, If you do have any questions that are not covered within the FAQ’s on this page please feel free to contact us.

 

Support & Maintenance

a

Are there any ongoing charges?

As with most business software products, there is an annual support and maintenance cost which also includes renewal of the licensing fee. Opto offers the most comprehensive and all-encompassing support package on the market as standard and this includes:

  • Maintenance and updates as required
  • Renewal of user licenses
  • Business hours ‘live’ help desk support
  • Remote dial in troubleshooting and support
  • In application help files

All this from a 100% Aussie owned and supported company, so local support from staff who use the system every day.

Category: Support & Maintenance
Back to Top
a

Do you charge more for priority support responses?

We believe in happy customers and as such we deal with over 90% of support requests the same day and as we use the same software system every day, we are able to identify and resolve issues fast which lets you get on with your work. In additional to our standard Support, we do offer optional priority service level agreement plans which provides increased access to support and services dependent on the SLA package chosen. So you can choose the level of support that best suits your businesses requirements and budgets, safe in the knowledge that the Opto support team are committed to offering the best possible service to all our customers all of the time.

Category: Support & Maintenance
Back to Top
a

Do you offer training to new staff members?

Yes, we are often asked to provide training for customers who employ new staff and this can be provided specific to their roles and requirements within the company or more generic as required. We have staff who carry out all our training, we do not employ external consultants or trainers, resulting in a professional, tailored package with follow up assistance and support as required by Opto staff members. To fit in with your business requirements we can deliver training in the following formats:

  • 1 on 1, train the trainer style
  • Workshop style at your premises
  • On-line, via team viewer
  • Custom, pre purchased blocks which can be consumed as and when you require

We can also provide customised user manuals that offer an ongoing reference point for staff and can be used during new staff inductions which, in turn, reduces ongoing costs for your business.

Category: Support & Maintenance
Back to Top

Load More

 

Newsletter Signup

Demo Opto software

Proudly 100% Australian…

Opto Software has been Developed right here in Australia and Remains a 100% Australian Owned Company that Believes in Supporting Aussie Businesses and Employing Aussie Staff. We Provide Professional Support for all our Customers from our Offices in Brisbane, no Outsourcing and no Waiting...how Refreshing!

Find Us on Social Media

Facebook LinkedIn YouTube

See how Opto Software has helped other businesses succeed

Testimonials

Get in Touch

Get in touch with the Opto Software team and learn how we can help your business. Complete the form below or call us on +61 (0)7 3390 3657.

Select the products you are interested in:

  • Services
  • Features
  • Integrations
  • About
  • Testimonials
  • FAQ’s
Opto Software is brought to you by iTMS Software Services Pty Ltd.
Australian Flag
Contact
(07) 3390 3657
info@optosoftware.com.au

Opto Software Office
PO BOX 6, Cleveland QLD 4163
  • Opto Enterprise (ERP)
  • Opto Inventory
  • Opto Manufacturing Software
  • Terms & Conditions
Copyright © Opto Software. All Rights Reserved.